Frequently Asked Questions

What local community projects do you support?

Among the Many Community Projects the AV Lions Supported in 2019:

  • Seniors' Week Breakfast
  • Starlight Movie Night
  • "Seniors-In-Care" Picnic
  • ADSS Bursaries
  • North Island College Bursaries
  • ADSS Band Program
  • EJ Dunn Band Program
  • Camp Shawnigan
  • Children's Bullhead Derby
  • Children's Heritage Fair
  • Food for Learning
  • Hilton Centre
  • Port Alberni Folkfest - Canada Day
  • School Supplies for Disadvantaged Children
  • Restorative Justice
  • Raise-a-Reader Project
  • Roger Creek Water Park
  • Terry Fox Run
  • Ty Watson House
  • Salvation Army Christmas Hampers & St. Vincent de Paul
  • Special Projects - In Aid of Individuals

Why should I register an account?

By creating an account you will be able to bid on items you are interested in. The registration process only asks for you name, phone number and email address. You will create a user name and password. Only part of the user name will be displayed on bids. No credit/debit card information is necessary to be a bidder.

How do I register (create and account)?

First click ‘register’. There you will be asked for your name, email and phone number. You will be asked to create a user name (if you chose not to use your own name) and password that will let you sign in to bid. A return email will come to you in order to confirm your email and allow you to sign in. No credit/debit card information is necessary to be a bidder.

How does bidding work?

You must be logged in to make a bid. Select ‘view item’ of an item you are interested in. There you will be able select ‘make a bid.’ Items will have minimum increments depending on the retail value of the item. $2 increment for items $99 or less; $5 increment for items $100 - $199; $10 increment for items $200 and more.

How to find my items?

When logged in you will click ‘my account’ which will take you to your profile and all items that you have bid on and any item that you are watching. To add an item to your watchlist click the star or 'add to watchlist' for that item.

Will I be notified if I have been outbid?

You will receive and email if you are outbid. However, it is recommended that you check your items regularly to verify your bid status.

How will I know if I won an item?

At the close of the auction all winning bidders will receive an email notification. In this email you will be directed back to your auction account where all your won items will be listed. Payment is redirected from here. Please make payment within 24 hours. 

How do I pay for my items?

From your account where your won items will be listed you need to click 'pay now'. You will be directed to a secure payment site. There you will be able to pay with a Credit Card or Visa/MasterCard Debit card or a PayPal account. There is no need to sign up to PayPal. Alberni Valley Lions will have no access to this payment information. Please make payment within 24 hours. It is recommended that you print a receipt to bring when picking up items.

How do I get my items?

Items can be picked up from 10:30 a.m. to 5:00 p.m. on Saturday, November 30 and Sunday, December 1 from 1:00 p.m to 4:00 p.m. at the office of Salvation Army, 4835 Argyle St., Port Alberni (across from City Hall). Items must be paid for prior to pick up.